Last Updated: Oct 30th, 2025
1. General Terms
AGREEMENT BETWEEN USER AND 1800CABINETS, LLC - PLEASE READ
THE TERMS AND CONDITIONS SET FORTH BELOW (THE “TERMS”) GOVERN YOUR USE OF THIS WEBSITE (www.1800cabinets.com) ON THE WORLD WIDE WEB (THE “SITE”) AND ARE LEGALLY BINDING ON YOU. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, INCLUDING THOSE RELATED TO THE PURCHASE OF CABINETS, COUNTERTOPS AND RELATED MATERIALS, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THE SITE. YOUR USE OF THE SITE SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW.
1800CABINETS, LLC (“1800cabinets”, ”we”, ”us”, ”our”) provides “The User”/”you”/”customer” with access to our content, resources, e-commerce platforms, and other services through our network of websites, “The Service”. 1800cabinets provides our Service to the user, subject to the following Terms of Service.
These Terms supersede any information provided by a 1800cabinets team member, verbally or in writing or any assurances made by third parties such as shipping companies or countertop fabricators/installers unless approved in writing by 1800cabinets management.
This Site and our Services are only available to those individuals who are 18 years of age or older and who live in the United States. If you are younger than 18 years old and/or live outside of the United States, please leave this Site or, if you reside outside of the United States, understand that we will only ship within the contiguous United States and it is your responsibility to arrange for shipping elsewhere. Moreover, you are agreeing to these Terms.
Disputes pertaining to this Site and our Services are determined by arbitration. Please see the arbitration and class action waiver provisions below.
MODIFICATION OF THESE TERMS OF USE
We reserve the right to change any of the terms, conditions, and notices under which the Services are offered. You are responsible for regularly reviewing these Terms, including changes/modifications if any incorporated by us from time to time. Your continued use of the Service constitutes your agreement to all such Terms and notices.
MODIFICATION TO THE SERVICE
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part of the Service) with or without notice to “The User” at any time and from time to time. You agree that we shall not be liable to you or any third party for any modification or discontinuance of the Service. In some instances, the modification or discontinuance of the Service are due to unavailability of outside supplies.
Taxes
We will automatically charge and withhold the applicable sales tax for orders. We are required to collect and remit sales tax in states where we have established nexus. Sales tax will be applied to your order at checkout if required by law in your shipping destination. We currently collect sales tax in the following state(s): NC. If you are purchasing from a state not listed, we do not collect sales tax. Please note that you may still be responsible for paying a 'use tax' directly to your state's department of revenue for your purchase.
Timing and Delays of Orders do not provide additional rights for purchaser to cancel/modify/return an order
All cabinetry and related products are sourced from various third-party companies and locations. Unless otherwise indicated, we cannot guarantee the timing of shipments and arrivals of ordered products and are not responsible for any impact caused by delays or issues with one set of items that may affect timing and completion of another set. This applies regardless of whether the affected sets of items are on the same order or different ones.
2. Terms Related to Cabinet Orders
PURCHASES
All sales are final. Checkout requirements state that you must review your order for accuracy and verify that you understand that if you have selected cabinets sold as RTA (Ready To Assemble) they will be shipped unassembled and that all part numbers reflect the part intended for purchase. All items are unassembled, unless otherwise noted. Cabinet style names are marketing names used by 1800cabinets.com. The boxes used for shipping may have other style names assigned by the manufacturer.
We strongly urge ordering sample materials: Color variations occur between different monitors and between different settings as well as a result of lighting conditions. Images on our website cannot be relied on as an accurate color representation for purchasing decisions. 1800cabinets.com strongly urges ordering door samples before placing an order for cabinets to verify appearance in local lighting conditions where cabinets will be installed. Sample cabinet materials may be purchased to first test the color and material. If you purchase actual full cabinetry from us, the amount paid for up to 5 samples can be applied toward the cost of each order.
Cabinet Specifications: You must have the necessary knowledge and information to make a purchase on the Site as well as have reviewed the specifications of each item and verified the applicability for your needs and intended use. WE RECOMMEND HIRING A PROFESSIONAL TO WORK WITH YOU IN CONFIRMING THE DIMENSIONS OF THE CABINETRY YOU ARE ORDERING. The customers can easily make changes to their carts (as with any e-commerce company) before placing the order so the final responsibility for what is being ordered rests with you. We will ship what you order.
Code/Permits: You are responsible for ensuring that the cabinetry design and placement is up to your local/state code requirements and that you obtain any necessary permits for the project. 1800cabinets disclaims all responsibility and shall not be liable for code and permitting compliance. Any designs that 1800cabinets may assist in preparing is solely for the purpose of sharing creative inspiration.
Cancellation of Orders
Cancellation of orders that can be cancelled before picking of the order, including non-payment of promised orders, e.g. Wire Transfer sales, will be subject to a 10% cancellation fee.
Cancellation of orders that can be cancelled after the order has been picked and/or shipped will be subject to 20% restocking fee plus any cost of freight to return item(s) to the warehouse.
The majority of our pre-assembled cabinets are assembled to order. Orders for pre-assembled cabinets and any made to order products cannot be cancelled and full payment is due even if the order is cancelled or the shipment is refused.
Delivery Claims:
Any reported deficiency in products apparent upon delivery (including after opening of the packaging) shall be considered a delivery claim.
We will gladly replace products or parts that are damaged in shipping or defective due to defects in manufacturing and/or workmanship for five (5) days from the date of receipt. Fulfillment mistakes that we make resulting in the shipment of incorrect or missing products to you will be accepted 5 days from the time of receipt. 1800cabinets and/or third-party companies photograph every shipment before shipping. Warehouse photos will be considered conclusive proof of the contents of a shipment and replacement of any items reported as missing which were verifiably shipped is solely at the discretion of 1800cabinets. Missing items verifiably shipped by 1800cabinets shall be subject to search by shipping company. Any approval for replacement of missing items by 1800cabinets which have been verifiably shipped can only be provided once the shipping company’s search is complete. The timeline for such search is outside the control of 1800cabinets.com.
Do NOT refuse any shipments. Damaged products due to shipping will be replaced by 1800cabinets and are not the responsibility of the shipping company. Any products with visible damage at time of receipt needs to be noted on the BOL (Bill of Lading) to be eligible for replacement with the BOL signed by the driver who will also issue an exception number. Please take pictures as soon as possible, preferably before the pallet is unloaded to show the entire pallet inside the truck, including any damage.
In the event of a damaged product, pictures are REQUIRED before a replacement is issued. Pictures can be sent to support@1800cabinets.com.
Submit your Claims through the tab on your online account. A Claims Submission Form is available and required to be submitted in order to receive replacement parts upon receipt of the order and prior to assembly.
One damage claim per shipment will be accepted. Please inspect all shipped items before filing a claim.
Multiple claims for the same shipment will not be accepted without prior approval from 1800cabinets. Under approved damage claims, 1800cabinets replaces damaged parts, not full items. This also applies to assembled orders. Approved damage claims for scratches, nicks and dings to side panels of cabinets – including exposed sides – may at the discretion of 1800cabinets.com be addressed by providing appropriate skins or panels to cover the sides.
Claims cannot be honored for cabinets that have already been assembled by you.
Claims may be filed on replacement items.
We do not provide financial compensation, including partial or full refunds, to remedy any claim, delay or concern. This limitation also applies in the event that you assemble or repair a damaged product instead of filing a damage claim for replacement parts. Claims are addressed as outlined above.
Damage Claims on shipping damage visible from the outside (any damaged boxes) must be reported within 5 days from time of receipt.
Damage Claims on concealed damage and defects must be reported within 30 days from time of receipt.
Concealed damage is any damage not noticeable from the exterior of the shipping container or box, i.e., scratched door, ding, gouge, warped door, etc.
Note: Non-visible parts of cabinets and trim (e.g. backs of cabinets, molding, toe kicks, insides of doors etc.) may not be finished to perfection. Details of the main finish status of the cabinets and other specifications of the products can be found on each style page. Such unfinished, non-visible items are not considered damaged just because they have different finishes.
Any missing item, including full cabinets or parts such as hinges, screws, brackets, etc. must be reported within 5 days from time of receipt.
We STRONGLY recommend verifying that all ordered materials are included at the time of delivery as you will be signing a confirmation form from the shipping company that will confirm your receipt of the goods.
Customer Responsibility
Customer is responsible for inspecting all items purchased at the time of delivery to ensure no noticeable damage and that all items ordered were received. 1800cabinets.com will not be held liable if you sign for your order without noting that pieces are missing and/or damaged. You will be responsible for re-ordering any missing pieces so please make sure to do a thorough check when your order arrives. Customer is also responsible for completing a claims form through our website if there is any damage to the items purchased. Delays or failure to properly inspect and report damage may waive your ability to return or exchange the items.
Customer is responsible for assembly of the cabinets. With the exception of pre-assembled goods that you contract for as described in the Purchases section above and that only cover assembly and not installation, 1800cabinets.com is not responsible for any costs incurred to have cabinets assembled or installed. Assembly and Installation is the sole responsibility of the customer.
IMPORTANT: Assembly videos posted on our website are for general guidance and not applicable to each specific style of cabinet. Please consult with a professional installer before commencing installation.
Customer is responsible for coordinating work with outside vendors and understands there may be delays. 1800cabinets is not responsible for project delays or any additional costs associated with these due to back orders, damage claims, schedule delays, etc. 1800cabinets.com recommends ordering cabinets well in advance of any critical deadlines in order to alleviate time constraints that may be caused by one of the aforementioned situations.
1800cabinets.com recommends scheduling countertop measuring and templating AFTER cabinets have been installed to avoid possible conflicts in the event of one of the aforementioned events.
Customer understands and accepts that 1800cabinets is not responsible for any back charges or additional charges incurred by independent contractors for any work done, nor is 1800cabinets.com responsible for any additional charges by independent contractors to retail customers.
Customer is responsible for ensuring accessibility for shipping company and availability to accept the shipment. If your shipping address is on a dead-end street, narrow entryway, is far away from a road in the countryside or there are other reasons that limit access to deliver goods, the shipping companies may, at their discretion, refuse to deliver your order. In such instances, you are required to cover costs for arranging “final mile” delivery or arrange for pickups at the terminals of the shipping companies. Please reach out to us before placing an order to discuss any potential limitations on delivery such as a gated community, a private drive, or narrow road in order to better accommodate the delivery and see if the shipping company can use a smaller truck. There may be an additional charge for changing the standard truck size.
If a shipping company will not complete the delivery as described above, you may not reject the order and will be responsible for return fees and restocking if you cancel or return the order.
Limited 12 Month Warranty
1800cabinets warrants to the original purchaser that our cabinets, door hinges, and drawer glides will be free from defects in material and workmanship under normal user and service for twelve months (Proof of Purchase is required). This warranty is not transferable and only applicable to product user for residential purposes. Representatives of 1800cabinets do not have the authority to change or enlarge this warranty.
This warranty does not cover normal wear and tear, damage or defects caused by accidents, misuse, abuse, lack of necessary maintenance or acts of God; nor does it cover alteration, modification, improper installation, improper handling / storage, environmental conditions, nor any labor expenses.
1800cabinets, at our option, may elect to repair or replace with a functionally equivalent any 1800cabinets product covered by this warranty. Some replacement parts are subject to availability and may differ from original parts received. Return of defective product may be required for a replacement to be issued. Repair parts or replacement parts are at the expense of 1800cabinets, but customer shall bear all other expenses. These expenses may include, but are not limited to, cost of removal and re-installation of product, labor expenses, etc.
The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial / natural light, moisture, cleaners, smoke, etc., may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening / mellowing of wood color, the inherent growth characteristics of, or variation in wood.
Some of the cabinet lines feature a glazed finish which accentuates the door and drawer front profiles. This glaze is hand applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand applied process there will be variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes. It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.
This warranty is valid only in the contiguous United States of America and is not transferable. All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state. To exercise this warranty, please contact the 1800cabinets Customer Service at support@1800cabinets.com. Report all defects claimed and include proof of purchase documentation.
Miscellaneous Terms
Communications Limited to Party Who Placed Order
1800cabinets.com can only provide information to, and communicate with, the customer stated on the order. We cannot make commitments to address requests by third parties (including homeowners who have contracted contractors ordering from us).
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, 1800cabinets.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
1800cabinets.com shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled at our initiative, 1800cabinets.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.
We do our best to ensure that all items are as displayed and described as accurately as possible. 1800cabinets.com is not responsible for typographical errors or images that may be inaccurate. If there are any questions about an item, please contact Customer Service.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 1800cabinets.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
GENERAL LIABILITY WAIVER/LIMITATION OF LIABILITY
DISCLAIMER OF WARRANTIES. WE PROVIDE THE WEBSITE, THE PRODUCTS, AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT REPRESENT OR WARRANT THAT THE PRODUCTS, THE WEBSITE, THE SERVICES, ITS USE, ANY INFORMATION ON IT: (I) WILL BE UNINTERRUPTED OR SECURE, (II) WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS, (III) WILL MEET YOUR REQUIREMENTS, OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU USE. WE MAKE NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN OUR TERMS, AND HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.
EXCLUSION OF DAMAGES. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO OR CONNECTED WITH THE USE OF THE WEBSITE OR PRODUCTS/SERVICES, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING. WE ARE NOT LIABLE FOR DELAYS OR ADDITIONAL COSTS RELATED TO ARRIVAL TIME OF THE ORDERED PRODUCTS AND ARE ALSO NOT LIABLE FOR ANY INJURY OR DAMAGE RELATED TO THE RECEIPT AND INSTALLATON OF THE PRODUCTS.
FINANCIAL LIMITATION OF LIABILITY. IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING FROM, RELATING TO, OR IN CONNECTION WITH THESE TERMS (INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE WEBSITE, OR THE PRODUCTS/SERVICES) EXCEED THE GREATER OF $100 OR THE AMOUNT THAT YOU PAID FOR THE PRODUCTS/SERVICES.
Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Credit Cards
We accept the following credit cards: Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed prior to shipment of your order.
Links
This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
Other Conditions
These Conditions supersede any terms and/or conditions spoken or implied unless specifically signed by Management. We reserve the right to make changes to this site and these Conditions at any time.
Electronic and Voice Communication Consent
By submitting orders online and sharing your contact information, you consent to do business electronically with 1800cabinets and receive documents in electronic form unless and until you opt-out by e-mailing info@1800cabinets.com. Opting out may slow down communications and the ability to complete the program most efficiently. You may request electronic documents be provided in paper-form at a reasonable cost. You understand that electronic transactions, not limited to emails, are inherently unsecure and that both you and 1800cabinets will take all reasonable steps to maintain the Privacy of the information shared between the parties. You consent to receive updates and documents relating to these Terms and Your purchase and additional services and programs offered by 1800cabinets.com via e-mail, prerecorded voice messages, text/SMS messages, and/or through the use of an automated dialing system to the cellular or other telephone numbers provided by you. Client may contact us at any time to opt-out of receiving updates, new programs or offers through prerecorded or autodialed messages. Consent to this section is not a requirement for future purchases of new services or offers.
Copyrights
The copyright laws of the United States protect copyrighted materials from unauthorized use or reproduction.
The images on www.1800cabinets.com and linked websites may not belong to us but are granted to us by third parties for use. You may not make printed or digital copies or reprints in any form or for any reason whatsoever.
Users are strictly prohibited from using any copyrighted materials or the contents of our website. You may use the content of this Site only for the purpose of shopping or placing an order and for no other purpose. No materials from this Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Copyright Infringement Policy
In accordance with the requirements set forth in the Digital Millennium Copyright Act, Title 17 United States Code Section 512(c)(2) (“DMCA”), we will investigate notices of copyright infringement and take appropriate remedial action. If you believe that any content on the Site has been used or copied in a manner that infringes your work, please provide a written notification of claimed copyright infringement to the Designated Agent for the Site containing the following elements as set forth in the DMCA:
a physical or electronic signature of the owner of the copyright interest that is alleged to have been infringed or the person authorized to act on behalf of the owner;
identification of the copyrighted work(s) claimed to have been infringed, including copyright date;
identification of the content you claim to be infringing and which you request be removed from the Site or access to which is to be disabled along with a description of where the infringing content is located;
information reasonably sufficient to allow us to contact you, such as a physical address, telephone number and an email address;
a statement by you that you have a good faith belief that the use of the content identified in your written notification in the manner complained of is not authorized by you or the copyright owner, its agent or the law; and
a statement by you that the information in your written notification is accurate and that, under penalty of perjury, you are the copyright owner or authorized to act on behalf of the copyright owner.
1800cabinets.com’s designated agent for the written notification of claims of copyright infringement can be contacted at the following address:
Designated Agent – Copyright Infringement Claims
Email: info@1800cabinets.com
Entire Agreement
These Terms constitute the entire agreement and understanding between us and you concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These Terms may be modified from time to time by us, but may NOT be altered, supplemented, or amended by the use of any other document(s) submitted by you. Any attempt by you to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this Site is in conflict or inconsistent with this Agreement, then this Agreement shall take precedence.
3. Arbitration and Class Action Waiver
GOVERNING LAW AND DISPUTE RESOLUTION--ARBITRATION AND CLASS ACTION WAIVER
HOW WE AGREE TO RESOLVE DISPUTES—MANDATORY ARBITRATION OF ALL CLAIMS AND DISPUTES: THIS SECTION PROVIDES IMPORTANT INFORMATION ABOUT BINDING ARBITRATION. UNLESS YOU OPT-OUT OF THIS ARBITRATION AGREEMENT BY E-MAILING support@1800cabinets.com WITHIN 30 DAYS OF FIRST PLACING AN ORDER, YOU AND 1800CABINETS.COM SHALL BE BOUND BY THIS BINDING AGREEMENT TO ARBITRATE ANY CLAIMS, AND GIVE UP ALL RIGHTS TO SEEK RELIEF IN THE COURTS EXCEPT AS PROVIDED HEREIN TO ENFORCE ANY ARBITRATION AWARD. This Agreement also precludes card disputes and efforts to charge back sums paid to 1800cabinets.com. This Agreement shall be governed by the laws of the State of North Carolina, and any Conflict of Law provisions thereunder. In the event of any controversy, claim, or dispute between the parties arising out of or relating to this Agreement, the parties agree to resolve all issues solely through the use of binding Arbitration, governed by the rules of the American Arbitration Association (“AAA”) pursuant to the Federal Arbitration Act. Any such Arbitration shall take place within North Carolina or at such other location as the parties may agree, and shall be conducted by a mutually agreed upon Arbitrator. The arbitrator shall be neutral, independent, and shall comply with the AAA code of ethics. The arbitrator or arbitration panel shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability of formation of this Agreement and of this arbitration requirement. The award rendered by the Arbitrator shall be final, binding on all parties, but subject to review in accordance with applicable statutes, rules and regulations governing arbitration awards. Judgment on the award made by the Arbitrator may be entered into any court having jurisdiction over the parties. If either party fails to comply with the Arbitrator’s award, the injured party may petition the Circuit Court for enforcement. The parties further agree that either party may bring claims against the other only in his/her, or its individual capacity and not as a Plaintiff or class member in any purported class action or representative proceeding. Further, the parties agree that the Arbitrator may not consolidate proceedings of more than one person’s claims, and may not otherwise preside over any form of representative or class proceeding. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. In the event that a party fails to proceed with Arbitration, unsuccessfully challenges the Arbitrator’s award, or fails to comply with the Arbitrator’s award, the other party shall be entitled to costs of suit, including reasonable attorneys’ fees for having to compel Arbitration or defend or enforce the award. This section and the arbitration requirement shall survive termination of Services or the Agreement.
PLEASE PRINT AND RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS.